Terms of Service

The service is provided by Royalty Group LLC, a California limited liability company located in Oceanside, California (“we,” “us,” “Royalty Group Homes”). It applies to the organization that subscribes (“you,” the “Operator”) and to every person you invite into your workspace.

By creating a workspace or signing in, you agree to these terms. If you are accepting on behalf of a company, you confirm you have authority to bind it.

Royalty Group Homes is business software for running independent living homes. It tracks beds, occupancy, residents, rent and ledger balances, inquiries, referral partners, outreach drafts, and published vacancies.

Nothing in the service is legal, accounting, tax, medical, or licensing advice. Reports and figures are tools for your judgment, not a substitute for it, and not a substitute for your books of record.

You are solely responsible for:

• Holding and maintaining every license, permit, and registration your jurisdiction requires to operate a home and to house residents.
• Complying with all laws that apply to how you find and place residents, including state referral-agency and placement-agency requirements, disclosure rules, and any anti-kickback or fee-splitting restrictions that govern what you may pay or receive for a referral.
• Fair housing and anti-discrimination law in every listing, inquiry response, and placement decision you make with the software.
• The accuracy, legality, and lawful collection of everything you enter, including resident information, and having whatever consent or notice your jurisdiction requires before entering it.
• Your own leases, rent charges, late fees, deposits, notices, and evictions. The ledger records what you tell it; it does not make those decisions legal.
• The security of your credentials, and the conduct of everyone you invite.

Some features draft text for you, such as a reply to an inquiry or an outreach message to a referral partner. These drafts are suggestions.

AI output can be wrong, incomplete, or inappropriate for the situation. You are responsible for anything you send after reviewing it.

You agree not to:

• Use the service to harass, defraud, or discriminate against any resident, applicant, family member, or partner.
• Enter another organization’s confidential records, or attempt to reach data outside your own workspace.
• Probe, scan, or interfere with the service’s security, or attempt to circumvent access controls, rate limits, or billing.
• Resell, sublicense, or provide the service to a third party as your own, without a separate written agreement with us.
• Copy the software, reverse engineer it, or use it to build a competing product.

A workspace running one house is free of charge, requires no card, and does not expire. Every feature, report and export is included. Adding a second house requires a subscription. Two or three open houses are $99.00 per month, and four or more open houses are $199.00 per month, per organization, charged in advance. We may change the free plan for new workspaces, and will not reduce it for yours without notice to you.

• Payments are processed by Stripe. We do not receive or store your card number.
• The subscription renews automatically each period until you cancel. You may cancel at any time, effective at the end of the period you have already paid for.
• A saved card, and what starts a charge. You may save a card while on the free plan. Saving a card does not start a subscription, does not begin any trial or clock, and is not itself a charge — a workspace with a saved card and one house pays nothing, indefinitely. You authorise us, through Stripe, to charge that saved card the subscription fee then in effect at the moment you add a second house, and on each renewal after that. Nothing else in the product triggers a charge: not opening a screen, not adding beds, residents, agreements, maintenance requests or supplies, and not the passing of time. If no card is saved, adding a second house is refused until a subscription is started, and your existing records are unaffected.
• Moving between the two prices. When you add a fourth open house to a $99.00 subscription, you authorise us, through Stripe, to move it to the $199.00 price and to charge the card on the subscription for the difference over the rest of the current period at that moment. If that charge fails, the price does not change and the house is not added. If you later run three open houses or fewer, you may move back to the $99.00 price from Settings, billing; the unused part of the current period is credited against your next invoice rather than refunded to your card.
• Removing a saved card. You may remove it at any time in the Stripe billing portal, reachable from Settings, billing. Removing it does not cancel a subscription already running.
• Annual term. You may instead pay $1,089.00 per year for two or three open houses, or $2,189.00 per year for four or more, per organization, charged in advance for twelve months — eleven months’ price for a year. Nothing is gated behind the annual term; it is the same service at a lower total price.
• 30-day money-back guarantee. If you ask within 30 days of your first subscription payment, we refund that payment in full, no reason required, whether it was a monthly or an annual payment. Email the address in section 19. A refund ends the subscription: a workspace back within one house returns to the free plan and keeps writing, and every record stays readable and exportable either way. One refund per organization.
• Beyond that window, fees are non-refundable for partial periods, except where refusing a refund would violate applicable law.
• Prices may change with at least 30 days’ notice before the change affects a renewal. Continuing to use the service after that notice is acceptance of the new price.
• You are responsible for any sales, use, or similar taxes, other than taxes on our income.

A failed payment or a cancellation does not put your records at risk. After a grace period, the workspace moves to read-only. A workspace that is back within the free plan’s one house stays writable instead.

If an account stays unpaid and inactive for twelve consecutive months, we may delete the workspace after sending notice to the owner’s email address at least 30 days beforehand.

You keep all rights to the records you enter. We claim no ownership of your resident, occupancy, or financial data.

You grant us the limited license needed to host, process, back up, transmit, and display that data in order to provide the service to you, and to produce aggregated statistics that never identify you, your residents, or your homes.

We do not sell your data, and we do not use your residents’ information to train AI models. Our handling of personal information is described in the Privacy Policy.

Each workspace is isolated at the database level so that one organization cannot read another’s records. Access within a workspace is governed by the role you assign, and consequential actions are recorded in an append-only audit trail.

No system is perfectly secure. You are responsible for using strong, unique passwords, for removing people who leave your organization, and for telling us promptly if you suspect unauthorized access.

We work to keep the service available and to make backups, but we do not promise uninterrupted or error-free operation. Maintenance, third-party outages, and circumstances outside our control can interrupt access.

Because interruptions are possible, keep independent copies of anything you cannot operate without, and do not rely on the service as your only record of legally required information.

The service runs on infrastructure operated by others, including hosting, database, payment, and email providers. Their availability and their terms affect the service, and we are not responsible for their acts or omissions. Current providers are listed in the Privacy Policy.

Except as expressly stated here, the service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will meet your regulatory obligations.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost residents, or lost data, even if advised of the possibility.

Our total liability for all claims relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim. If you have paid nothing, our liability is limited to one hundred U.S. dollars.

Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

You will defend and indemnify us against third-party claims arising from your use of the service, the data you enter, your treatment of residents or applicants, or your failure to hold a required license or to follow a law that applies to your operation.

You may stop using the service at any time and may request deletion of your workspace. We may suspend or terminate access if you materially breach these terms, fail to pay, or use the service in a way that endangers residents, other customers, or the service itself. Where practical we will give notice and an opportunity to cure.

For 30 days after termination you may request an export of your data. Sections on data ownership, confidentiality, disclaimers, liability, indemnity, and governing law survive termination.

We may update these terms. Material changes will be posted here with a new effective date and, for active subscribers, sent to the workspace owner’s email address at least 14 days before taking effect. Continued use after that date is acceptance.

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in San Diego County, California, and both parties consent to that jurisdiction.

Before filing, please contact us and give us 30 days to resolve the matter directly.

These terms, together with the Privacy Policy, are the entire agreement between us. If a provision is unenforceable, the rest remains in force. Neither party’s failure to enforce a provision waives it. You may not assign this agreement without our consent; we may assign it in connection with a merger or sale of the business.

Royalty Group LLC, Oceanside, California.
Email support@royaltygrouphomes.com.